Frequently Asked Questions

Products

Q: What products do you offer?

A: At the time of writing we have Personalized Blankets, Towels, Pillowcases, Swaddles, and Bibs! We try and add new products frequently too, so keep an eye out on our Instagram (@mini.and.company) and our emails!

Q: What sizes do the blankets come in?

A: Our blankets come in 3 sizes: Baby (30 x 40 inches), Throw (50 x 60 inches), and Snuggle (60 x 80 inches). 

Q: What sizes do the swaddles come in?

A: Our swaddles come in 1 size: Baby (30 x 40 inches)

Q: What size blanket should I order?

A: This really depends on who and what it is for.  

•Our baby blankets are 30 x 40 inches which is a typical baby/toddler blanket size.  These are also used a lot for pet blankets and I personally use them as a small desk/lap blanket sometimes (but I'm 5 foot tall on a good day- so take that with a grain of salt)

•Our throw blankets are 50 x 60 inch blankets which is typical of a couch throw blanket.  These are great for kids to snuggle up in and as a typical couch blanket for an adult.  I personally keep this size around my living room and give everyone their own when watching a movie.  I also keep a bunch of these in my car as they are the perfect size for travel.

•Our snuggle blankets are 60 x 80 inches.  That is the same size as a queen mattress.  This size is also perfect for a twin size bed if you're looking for something around the same size as the comforter.  I personally use these when I want to wrap up in a blanket and be extra cozy.

Q: Can I see what my product looks like before you ship it?

A: I'd be more than happy to send you a mock-up before I put your order into production, but I am unable to make any changes once your order is in production.  

Production

Q: How is my order made?

•Step 1- Your order comes through on my end and I pull up the design files for what ever you picked out

•Step 2-  I change the names and anything else necessary to make the products personalized to you

•Step 3-  I export the files from my design software and send them to our printers

•Step 4- Our printers use a process called sublimation to make the products.  The way that it works is once they receive the design they print it with a special ink on a special paper.  They then heat transfer it onto a blank product at about 400ºF.  

•Step 5- They package the product and ship it directly to you.  Occasionally I will go and pick up the products from them and ship them myself, but I am typically to busy making stickers to do so.

Q: Does the design feel different than the blank space:

A: With sublimation the product fully absorbs the ink from design.  This means that there is no change in texture or feeling throughout the product like you would have with screen printing, vinyl, or embroidery. 

Q: Where is my order made?

A: Mini & Company has partnered with a local, Atlanta based, printing company to complete the sublimation process of our products.  They did recently expand and now have a west coast location in Arizona which means that you can get your products way faster! 

Q: How long does production take?

A: This changes based on the time of the year, but you can expect a 3-5 day turnaround on average.  We unfortunately are unable to rush production on any orders.

Orders

Q: Can I make a change to my order?

A: All changes to orders must be emailed to hello@miniandcompany.com within 30 minutes of placing the order.  I am unable to make any changes, including changes to the shipping address, more than 30 minutes after the order was placed.

Q: Can I cancel my order?

A: If you reach out within 30 minutes of placing your order you can cancel, but once 30 minutes has passed I am unable to cancel the order.  This is because I am submitting orders to production quickly so that you can get your products as fast as possible.

Q: What can I put on my product?

A: Honestly, pretty much anything you want.  If you have an idea for something completely custom or if you need to put a longer name, phrase, etc. then the order page will allow just send me an email at hello@miniandcompany.com and I'll do my best to make it happen.

Q: What care instructions do I need to know?

A: Each product has different care instructions, please see the product specs on each product page for specific details.  

Q: What is your return policy?

A: Due to the personalized nature of our products I am unable to offer returns or exchanges.  However, if there is an issue with how a personalized item turned out we would be more than happy to send you another one.  Just let me know and I will do what I can to make it right!

Shipping

Q: Where do you ship?

A: We are currently able to ship to the US and Canada.  Unfortunately, due to Covid-19, shipping prices have skyrocketed and many countries have shipping restrictions.  

Q: Is there any way you can ship to other places?

A: If you live outside of the US and Canada and would like to place an order, please email me at hello@miniandcompany.com and I can give you a few options to make that happen, just be aware that the shipping prices will most likely be high.

Q: How much is shipping?

A: As of 1/1/2022 all US orders over $100 have free basic shipping.

International shipping prices vary based on location and number of products ordered.  If you go through the checkout process you can see the shipping total for your specific order.

Q: Who do you ship through?

A: We ship through USPS and FedEx!